The board would like to inform you of a change in how you reach us: from now on, all cases are handled through Nabo's case management system instead of email.
The reason is simple — we want communication to be faster and more reliable. By gathering all cases in one place, we can follow each case from start to finish, see its status and history, and make sure nothing gets lost along the way.
Why the change?
Email has served us well, but as the number of cases and contacts has grown, it has become harder to keep track. Messages end up with different board members, cases are sometimes duplicated between email and Nabo, and replies risk getting lost in the volume. That makes it difficult to follow up on what is done and what is still waiting.
With Nabo's case system we get:
- A shared place for all cases — nothing falls through the cracks.
- Traceability and history — we can always see where a case stands.
- Faster replies — cases land directly with the right person.
- Help from Nabo where it matters — cases can be escalated without unnecessary delays.
How to do it
Log in to the Nabo customer portal and create a case under the right category. Please include your apartment number and as much information as possible — that way we can help you faster.
For urgent faults, such as electrical faults or water leaks, continue to contact Nabo at 010-288 00 26.
We are confident this change will make contact smoother and safer for everyone — and that fewer cases will risk ending up in the wrong place or being delayed.