The board understands if you, like us, are disappointed, tired and angry right now. There have been far too many delays and problems in this project, and today’s cancelled installation is unacceptable.
Ownit has reported a new technical problem higher up in the network, which forced them to stop today’s work. Technicians on site rolled back equipment during the morning (mainly at entrances 65 and 67) so that you are reconnected to the ordinary city network. Your current internet connection via your old router should work as before.
What you can do now: You can continue to use Ownit’s services free of charge via the existing city network until a physical installation can be completed. Ownit’s phone support is fully informed. If you are not yet on Ownit’s network, or have any connection problems today, please call them directly:
- Ownit customer service (private): 08 - 525 07 300
The board’s response: We take this very seriously. We are in a serious dialogue with Ownit and are reviewing all options, including reassessing our agreement and future cooperation. This treatment of our members is unacceptable.
We will return with more information as soon as we have clear answers and a sustainable plan from the provider. We apologise for the time and energy this takes from everyone.